A live chat is one of the several methods of communication provided by some hosting providers as part of their support services. Determined by the provider, the chat can be used for billing, pre-sales and/or technical assistance. This method of contact is quicker as compared to a support ticket and it will make it much more unlikely to misspell or misunderstand anything in comparison to a call with an agent. Furthermore, when the trouble that you experience needs some time to be examined and resolved, you will be able to do something else at the same time instead of just waiting, like you would have to do if you call. Also, you can use a live chat assistance service free of cost provided that you have world wide web accessibility even if your web hosting supplier is located in a different country and they do not have a local phone number you can call.

Live Chat Support in Cloud Website Hosting

As we consider the fact that a great number of troubles are easily resolved when you talk to a live person, we provide a live chat service for all of our potential and existing customers. The chat is accessible every day and our customer support agents will help you with a number of questions and troubles. In case you are not our customer yet, you're able to find out more about our cloud website hosting packages and the website hosting platform in general to make sure that your websites will work effectively on our servers. In case you already have an account and you've got some questions or you experience any kind of problems with some of our services, you can get in touch with us through the live chat and we can provide you with the necessary info or help you troubleshoot the problem. You will have to open a support ticket for specific issues which require more time or the help of a system administrator, but for numerous common troubles you'll receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as part of our services, which means that when you have any questions concerning our semi-dedicated hosting packages, you'll be able to speak with our customer care team at any time regardless of whether you have already obtained an account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and troubles, still we are able to assist you with various tech questions as well. We will help you choose the proper plan for your websites in case you don't have an account yet, we can answer all of the billing questions or concerns you could have or we can help you with installing your new email address on your PC or smart phone - all the aforementioned will be done quickly because our live chat service is available all day long, each and every day. Any time you need help, you are able to speak to an agent and save considerable time.