In case you’ve got a site, a problem could always appear and it does not necessarily have to be connected to the web hosting service itself. For instance, something might go wrong when you update an application or some crucial data could be modified or deleted by mistake. Irrespective of what the nature of the problem might be, you will have to touch base with the customer support staff and request them to retrieve a backup or to assist you in fixing the problem that you’re experiencing. How quickly they’ll do this will predetermine the span of time that your sites will be unavailable. For some websites like community websites or e-stores, a recurrent downtime interval too often means lost customers and money. Hence, it is of high importance that you use the services of a web hosting company that provides not only a good help desk service, but also a quick one.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from us, you can just forget about waiting around for hours, or even one whole day, to obtain a reply to a customer support ticket or an email. Regardless of when you get in touch with us, we will assist you within less than 60 minutes with any pre-sales or technical inquiries you may have. In reality, our actual response time hardly ever exceeds 20-30 minutes. As we are at your service 24 hours a day, you will always obtain help in a well-timed manner and we know precisely how vital this is in the digital age. Shortly after you contact us, we will answer your enquiries. If you chance upon any technical predicament, we will deal with it on your behalf, or we will give you all the necessary information if there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we recognize how vital it is to get well-timed assistance, we guarantee that you won’t ever need to wait around for more than one hour to receive a response to any support ticket that you submit through your semi-dedicated server CP. In fact, you will seldom have to wait around for more than 20-30 minutes and this is valid for any inquiry no matter what its nature is – billing, general or technical. Besides, our technical and customer support staff is working 24/7/365, which is the reason why even if you submit a ticket during national holidays, you’ll invariably obtain a lightning-fast response, which will contain the answer to a question, the solution to a problem or the details needed to resolve an issue yourself – if there is something that you need to do on your end. If you use our services, you won't ever need to waste a whole day waiting around for an answer like you would with other web hosting providers.