Although this is not the mainaspect in order to distinguish a reliable cloud website hosting company from a bad one or a reseller from an actual provider, being able to call and speak with a live person is an indicator that you aren't dealing with a one-person company and that you can reach somebody when you need assistance. The telephone support for web hosting services may vary from common to expert, so the issues which can be resolved through a phone call vary depending on the particular service provider. Generally, these issues are simpler and include billing or first level technical issues since more difficult problems generally require a support ticket where both you and the administrators can track what is going on with a specific situation. Nevertheless, the option to call your supplier will save you a lot of time and efforts for the numerous small things that may eventually appear when you manage your hosting account.

Phone Support in Cloud Website Hosting

In case you choose to take advantage of one of our cloud website hosting packages, you'll be able to contact our customer support team via phone for 14 hrs per day. We can help you choose the perfect package for your web sites because we think that it's better to discuss such issues with a live person. In case you already have an account, we will assist you with all your sales/billing questions and / or general matters, even with some tech situations which do not involve a lot of time or escalation to an administrator since it'll be more convenient to open a ticket for time-consuming matters so as to have the communication in a single place. We have telephone numbers in the US, Great Britain and Australia, so you're able to call the one you prefer and speak with one of our agents.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server plans that we supply include live phone support for 14 hours a day. If you are unsure which package will be suitable for your sites, you would like to learn more about a plan's specifications or you'd like to have any other info about our services, you're able to call any of the local telephone numbers that we have in the United States, Great Britain and Australia and our support agents will assist you. If you already have an account, you'll be able to get in touch with us about general and sales issues, although we're usually able to help with a multitude of tech issues as well. For strictly technical difficulties you'll have to use our built-in ticketing system where the conversation between you and our technical support team will be in 1 place, which is the best option in case the issue can take extra time to be dealt with or it needs to be escalated to our system administrators.